SERVICE AREA: Approximately 2 hour radius from Benson NC to horse's location pending schedule availability
Availability
Presently, my availability is WEDNESDAY THROUGH SATURDAY 8am until 5pm.
The best way to reach me is via this website or email/text. I do my best to keep on top of messages, calls, emails, etc on work days between the hours of 8am - 5pm.
I may also be unavailable when I am with a horse and client or in an area without cellular service or I may be on a day off. All correspondence will be answered as soon as possible... during the busier seasons, it may be the next business day or so.
Thank you for respecting my need to spend quality time with my family; I do not answer texts, calls or emails:
- before 8am or after 5pm on working days.
- on non-working days: SUNDAYS THROUGH TUESDAY
Appointments are usually made within a day or so of the date of a trim. I regularly attempt to confirm our appointments in advance, one week prior at most. It is helpful if you would confirm as well. Horses, situations and traffic being unpredictable in nature, I may be ahead of or behind schedule. I will contact you as soon as possible to let you know. Occasionally the schedule for the day may change for various reasons; I will check in with you if an earlier or later time slot may be helpful for you. If the original time is best, I understand.
Rescheduling
Realistically, life happens... to all of us. Flexibility is necessary at times. In case of an emergency or untimely personal event, please contact me as soon as possible so I may offer you the earliest alternate date. This will enable me to offer that time to another horse, pony, mule or donkey needing care. Last minute cancellations affect an entire day and availability for others to receive service. Rescheduling may incur a wait time of 4-8 weeks - may detrimental to your horse's needs and care.
* I will attempt to contact you after I arrive if you missed the appointment. Half of the fee that was due will be charged. Please contact me to reschedule to ensure consistent care for your horse/s, etc.
* In the event of a non emergency/urgent situation, last minute cancellations less than 14 days prior to the agreed upon appointment will be charged a fee of 1/2 of the amount that would be due.
* If horse(s), etc. are unable to be caught and ready upon my arrival, the trip fee will be expected.
If your horse is experiencing a medical emergency, please call your veterinarian and let me know before the next trim
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